Thank you for visiting the website of Ramakrishna Mission Sevashrama, Muzaffarpur ( https://rkmsmuzaffarpur.org/ ).

Ramakrishna Mission Sevashrama, Muzaffarpur respects your privacy and is committed to protecting the personal information that you may provide while using this website.

We do not collect personal information from visitors unless you voluntarily choose to provide it to us, for example, when you contact us, submit an enquiry, request a medical camp, register for a programme, make a donation, or otherwise interact with features available on our website.

We use information provided by you primarily to respond to your requests, provide the services or information you have requested, process donations and related communications, and improve our website and activities.

---

1. Information Collected and Stored Automatically

When you visit our website, certain information may be collected automatically by our web server, hosting provider, analytics services, security systems, or other technical service providers.

This information may include:

• Your IP address.
• The type of browser and operating system used to access the website.
• The date and time of your visit.
• The pages, files, documents and links that you access.
• The website or page from which you were referred to our website.
• Device and technical information necessary for website operation, security and troubleshooting.
• Other technical information that may be collected through standard web technologies.

Such information may be used in aggregate or otherwise as reasonably necessary to operate, maintain, secure and improve the website and its services.

We do not ordinarily use automatically collected technical information to personally identify or contact individual visitors.

2. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website usage, and maintain website security.

Cookies are small data files stored on your device by your web browser. Depending on how the website is configured, cookies may be used to remember preferences, maintain sessions, analyse website traffic, or support particular website functions.

We may use third-party services, such as analytics or other technology providers, which may place cookies or collect information about your use of the website in accordance with their own privacy policies.

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of the website.

3. If You Provide Us With Personal Information

You may voluntarily provide personal information when using certain features of our website.

Depending on the service or interaction, the information provided may include:

• Name.
• Email address.
• Telephone or mobile number.
• Postal or residential address.
• PAN or other information required for donation-related purposes.
• Information relating to a donation or transaction.
• Information submitted through enquiry or contact forms.
• Information provided when requesting a medical camp or other service.
• Any other information that you voluntarily submit to us.

We may use such information for purposes including:

• Responding to your enquiries, requests, complaints or communications.
• Providing information or services requested by you.
• Processing and acknowledging donations.
• Issuing donation receipts or other transaction-related documents.
• Communicating with you regarding a transaction or service request.
• Administering registrations, programmes, events or activities.
• Responding to requests for medical camps or other activities.
• Maintaining appropriate records.
• Complying with applicable laws, regulations and governmental requirements.
• Protecting the security and integrity of our website and systems.

We will not use your personal information for purposes unrelated to the purpose for which it was collected, except where required or permitted by applicable law or where you have otherwise provided your consent.

4. Donation Information

Our website provides facilities for individuals to support the activities of Ramakrishna Mission Sevashrama, Muzaffarpur through donations.

When you make a donation or submit donation-related information through the website, we may collect information such as your name, email address, mobile number, address, PAN and donation details, as applicable.

This information may be used for processing and acknowledging your donation, issuing receipts, maintaining appropriate financial and statutory records, responding to transaction-related queries, and fulfilling applicable legal and regulatory requirements.

Where payment services are provided through a third-party payment gateway or financial institution, payment processing may be subject to the privacy policy and terms of that service provider.

We do not intend to collect or store complete card, banking or other payment credentials on our own website except where specifically required and lawfully permitted.

For information regarding donations and applicable tax or regulatory requirements, please refer to the relevant information provided on our donation page and applicable laws.

5. Sharing and Disclosure of Information

Ramakrishna Mission Sevashrama, Muzaffarpur does not sell or rent your personal information.

We may disclose personal information where reasonably necessary:

• To provide a service or respond to a request made by you.
• To service providers or technology partners who assist in operating our website or providing related services.
• To payment gateways, banks or other financial institutions where necessary to process a transaction.
• To auditors, professional advisers or authorised representatives where reasonably required.
• To comply with applicable laws, regulations, court orders or lawful requests from governmental authorities.
• To protect the rights, property, security or interests of Ramakrishna Mission Sevashrama, Muzaffarpur, our users or others.
• Where you have otherwise provided your consent.

Any disclosure of personal information will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law.

6. Security

We take reasonable administrative, technical and organisational measures to protect information submitted through our website against unauthorised access, alteration, disclosure, misuse or destruction.

Where donations or other transactions are processed through third-party payment services, appropriate security measures may be provided by those service providers in accordance with their applicable standards and policies.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

7. Third-Party Websites, Links, Plugins and Embedded Content

Our website may contain links to or embedded content from third-party websites, platforms or services, including social media, video, analytics, payment and other service providers.

These third-party websites and services operate independently and may have their own privacy policies, terms and practices.

When you access a third-party website or service through a link or embedded feature, your use of that service may be governed by the privacy policy of the relevant third party.

Ramakrishna Mission Sevashrama, Muzaffarpur is not responsible for the privacy, security or content practices of third-party websites or services.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or authorisation where such consent is required by applicable law.

If you believe that a child has provided personal information to us in circumstances where such information should not have been collected, please contact us so that we can review and take appropriate action.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate records, to fulfil our legal or regulatory obligations, to resolve disputes, and to enforce our agreements and policies.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

10. Your Choices

Where applicable, you may choose not to provide certain personal information. However, doing so may prevent us from responding to your enquiry, processing a donation, providing a requested service, or completing a particular website function.

You may also contact us if you have questions about personal information that you have submitted to us or wish to request correction of inaccurate information, subject to applicable law and our legal or record-keeping obligations.

11. Changes to This Privacy Policy

Ramakrishna Mission Sevashrama, Muzaffarpur may update this Privacy Policy from time to time to reflect changes in our website, activities, technology, legal requirements or privacy practices.

Any updated version will be published on this page with the revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Ramakrishna Mission Sevashrama, Muzaffarpur
Swami Vivekananda Path, Bela,
Muzaffarpur, Bihar – 842002, India

---